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At Martin Sales & Services, we aim to make every purchase a confident and transparent experience. We understand that certain situations may require a return, which is why we have established a clear and fair return policy designed to protect both our customers and the quality standards of the equipment we deliver.
This policy outlines the conditions, timelines, and procedures for returning heavy equipment purchased from Martin Sales & Services. We encourage you to review the information carefully and contact our team with any questions or clarifications before initiating a return.
If the delivered equipment does not match the description provided at the time of purchase or has significant defects that were not disclosed beforehand, you have the right to request a return. To allow us to review the matter promptly, please contact us within 30 business days of the delivery date.
Additionally, if the equipment is received in a condition that does not meet the quality standards advertised by our company, each case will be evaluated individually. Depending on the circumstances, we may offer either a refund of the purchase price or an exchange for a comparable piece of equipment, subject to availability.
If the return is approved following a technical inspection, a refund of the purchase price will be issued, excluding shipping charges and any other associated logistics or handling costs. Refunds are typically processed within 30 business days after the returned equipment has been received and inspected.
To initiate a return request, please follow the steps below:
Return shipping costs are generally the responsibility of the buyer. However, if the return is due to a confirmed defect or a material discrepancy from the original product description, Martin Sales & Services will cover the return shipping costs.